Last updated: [February 2, 2026]
Welcome to London Towncars of New York (”we”, “us”, or “our”). We are committed to protecting your privacy and handling your personal information in a transparent and secure way.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website londontowncars.com (the “Site”) or use our services.
By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
London Towncars of New York provides professional chauffeured transportation services.
Website: londontowncars.com
Email: [email protected]
Phone: 212-988-9700
Business address: 40-14 23rd St, Long Island City, NY 11101, USA
If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.
2. Information We Collect
We may collect and process the following types of personal information:
2.1 Information You Provide to Us Directly
When you interact with our Site or services, you may provide:
• Contact details – name, email address, phone number.
• Booking details – pick-up and drop-off addresses, dates and times, flight details, number of passengers, luggage details, special requests.
• Account information (if applicable) – username, password, and preferences.
• Payment information – we may collect limited payment details (e.g., last four digits of card) but full payment details are typically processed securely by our third-party payment providers.
• Communication content – messages you send through contact forms, email, phone, or other channels.
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
• Usage data – pages visited, time and date of visit, time spent on pages, referring/exit pages.
• Device and technical data – IP address, browser type, operating system, device identifiers.
• Cookies and similar technologies – small data files placed on your device to help our Site function and to analyze usage. For more details, see Section 6 (Cookies & Similar Technologies).
2.3 Information from Third Parties
We may receive information about you from:
• Payment processors (e.g., confirmation of payment status).
• Booking platforms or affiliates, if you book our services through them.
• Analytics providers (e.g., Google Analytics), which provide aggregated usage statistics.
3. How We Use Your Information
We use your information for the following purposes:
1. To provide and manage our services
• Processing and managing bookings and reservations.
• Communicating with you about your journeys, changes, or cancellations.
• Providing customer support and responding to enquiries.
2. To process payments
• Handling payments, refunds, and billing queries via our third-party payment providers.
3. To improve our Site and services
• Analyzing usage trends and traffic to enhance user experience and service quality.
4. To communicate with you
• Sending booking confirmations, updates, and important service-related information.
• Sending marketing communications (only where permitted by law and with your consent where required).
5. To ensure security and prevent fraud
• Monitoring for suspicious activity, protecting against unauthorized access, and maintaining the security of our systems.
6. To comply with legal obligations
• Meeting our legal, regulatory, tax, and accounting obligations.
• Responding to lawful requests from law enforcement or regulators.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
1. Service providers and business partners
• Chauffeurs and drivers who fulfil your bookings.
• Payment processors who handle card payments securely.
• IT and hosting providers who support our Site and systems.
• Analytics and marketing service providers (for example, to understand Site usage or send permitted communications).
2. Professional advisers
• Lawyers, accountants, insurers, and other advisers where reasonably necessary for our business operations.
3. Authorities and law enforcement
• When required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of others.
4. Business transfers
• In connection with a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction.
Where we share data with third parties, we require them to handle your information securely and only for the purposes we have specified.
5. International Data Transfers
Your personal information may be transferred to and processed in countries outside of your state or country of residence. These countries may have data protection laws that are different from those in your jurisdiction.
When we transfer personal information, we take steps to ensure that it is protected in accordance with this Privacy Policy and applicable law.
6. Cookies & Similar Technologies
We use cookies and similar technologies to:
• Enable core functionality of the Site (e.g., session management, security).
• Remember your preferences (e.g., language, cookie choices).
• Analyze how the Site is used to help us improve it (e.g., through analytics tools).
• Support marketing and advertising (where applicable and permitted by law).
You can usually set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our Site may not function properly.
If required by local law, we will display a cookie notice and, where necessary, ask for your consent for non-essential cookies.
7. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law. This typically means:
• Booking and transaction records: kept for as long as necessary to manage your booking and for a period required for tax, accounting, and legal purposes.
• Customer support and communications: kept for a reasonable period to handle enquiries and maintain our records.
• Marketing data: retained until you withdraw your consent or opt out of receiving marketing communications.
When we no longer need your information, we will delete or anonymize it securely.
8. Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal information:
• Access – to request a copy of the personal information we hold about you.
• Rectification – to request correction of inaccurate or incomplete information.
• Erasure – to request deletion of your personal information, subject to certain legal exceptions.
• Restriction – to request that we restrict the processing of your information in certain circumstances.
• Portability – to request the transfer of your information to you or another organization, where technically feasible.
• Objection – to object to our processing in certain circumstances, including, where applicable, to object to direct marketing.
• Withdraw consent – where we rely on consent to process your data, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details in Section 1. We may need to verify your identity before fulfilling your request.
You may also have the right to file a complaint with your local data protection or consumer protection authority.
9. Marketing Communications
We may send you marketing communications about our services if:
• You have requested information from us or booked with us and have not opted out of marketing; or
• You have given your consent to receive marketing communications.
You can opt out of marketing at any time by:
• Clicking the “unsubscribe” link in any marketing email; or
• Contacting us using the details in Section 1.
Even if you opt out of marketing, we may still send you non-marketing communications relating to your bookings or our ongoing business relationship (for example, booking confirmations, service updates, or important notices).
10. Security
We take reasonable technical and organizational measures to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include:
• Secure servers and encryption where appropriate.
• Access controls and authentication.
• Regular review of our security practices.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
11. Third-Party Websites
Our Site may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us so that we can delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. When we do, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we are protecting your information.
14. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Business name: London Towncars of New York
Email: [email protected]
Phone: 212-988-9700
Address: 40-14 23rd St, Long Island City, NY 11101, USA